Refund policy

Return and Refund Policy

Snow City Cafe

Thank you for shopping with Snow City Cafe. We want you to be happy with your order. Please read our policy below regarding returns and refunds.

1. Food and Beverage Items

Because our food and beverage products are perishable and consumable, we do not accept returns on these items once they have been delivered or picked up.

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of receipt at [insert support email] with your order number and a photo of the issue. We will offer a replacement, store credit, or refund at our discretion.

2. Merchandise and Non-Perishable Items

For non-food items (e.g., mugs, apparel, coffee beans, gift sets), we accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, in original packaging, and in the same condition you received them.
  • Proof of purchase (order number or receipt) is required.

To start a return, contact us at [insert support email] with your order number. We'll provide instructions on how to send your item back.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Original shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
  • Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [insert support email].

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable goods (food, beverages, baked goods)
  • Gift cards
  • Items marked as final sale or clearance

6. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at [insert support email].