Shipping Policy

Snow City Cafe 

Thank you for shopping with Snow City Cafe. Below is information about how we process and ship orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will contact you via email or phone.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to carrier issues, weather, or high-volume periods.

3. Local Pickup

If you're local to [insert city/area], you can select Local Pickup at checkout. Pickup orders are typically ready within [insert timeframe, e.g., 24 hours], and you'll receive a notification when your order is ready.

Pickup location: [insert address] Pickup hours: [insert hours]

4. Shipping Perishable Items

Some of our products (coffee beans, baked goods, or other food items) are perishable. We take care to package these items properly, but we are not responsible for spoilage caused by shipping delays outside our control. Please choose expedited shipping for perishable orders when possible.

5. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email with tracking information once your order has shipped. Tracking numbers may take 24–48 hours to become active.

6. Shipping Restrictions

We currently ship to addresses within [insert region, e.g., "the United States"]. We do not ship to P.O. boxes / APO/FPO addresses [adjust as needed].

If you need shipping to a location not listed, contact us at [insert support email] and we'll do our best to accommodate.

7. Damaged or Lost Packages

Snow City Cafe is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim.

If you need to file a claim or have questions, please reach out to us at [insert support email] and we will do our best to assist.

8. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error, contact us immediately at [insert support email] — we can only make changes before the order ships.